Lifetime Jewelry Care
Kate and Mimi are dedicated to keeping your jewelry in top condition for the lifetime of wear.
Your fine jewelry is always protected against manufacturer’s defects for up to 12 months from the date of purchase. In some cases, a piece must be sent overseas for the jeweler to repair or resize. The charges are not always covered by us, but you will always have the chance to review and approve all repair and shipping costs before work begins. Repairs are subject to the jeweler’s schedule.
It’s important to note that all repairs and alterations to your Kate and Mimi rings must be completed by us. External service or alterations will void any guarantee on the quality of the jewelry we sell. You will always have the chance to review and approve all repair and shipping costs before work begins. Repairs are subject to the designer’s schedule.
We recommend bringing your jewelry in for service annually to keep it in the best possible condition. And we strongly advise obtaining an insurance policy to protect the value of your jewelry from damage, loss or theft.
One-time free ring resizing, up or down 2 sizes only from stock ring size, not on custom orders or eternity bands
Professional cleaning and polishing
Ultrasonic and steam cleaning for hard gemstones
Gentle cleaning by hand for soft or porous gemstones
Metal oxidation removed
Worn rhodium plating reapplied
Restoring worn metalwork, such as milgrain and engraving
Prong or shank replacement
Filling cracks or breaks in the metal
Reshaping out-of-shape rings
Any additional repairs not listed here
If a diamond of up to 0.15 carats is lost from its original setting during normal wear, we will replace it. This service applies only to diamonds. And because all gemstones, even diamonds, can crack, break or chip, these situations are not covered.
Ring Sizing FOR ONLINE PURCHASES
We offer a complimentary ring sizing as part of your purchase. Unfortunately, we aren’t able to size every ring, as some must be special ordered or sent to our jeweler for sizing. To place a special order, please note your ring size in the Comments section at checkout. We will contact you to confirm the timing and price.
Important notes about sizing:
Please remember to give the ring size in the Comments section at checkout
All sized items and special orders are Final Sale
Please allow 5 business days for an in stock sizeable item to be sized
Ring sizing more than up or down 2 sizes from the stock ring size will incur additional charges or require a special order
U.S. Ground shipping: Free
FedEx Overnight: $40
Within Manhattan, we’re pleased to offer same-day messenger service Monday through Friday (excluding major holidays) for orders placed by 3pm, for a $35 charge. Your order is boxed as it would be for shipping, with complimentary gift wrap available. Orders placed after 3pm will be delivered on the next business day. If you're in a rush, please give us a call so we can confirm your delivery time.
Orders requesting overnight delivery must be submitted by 3pm ET, Monday through Friday
Overnight delivery orders placed Thursday after 3pm ET through Friday 3pm ET will arrive on Monday.
We process your order as quickly as possible, with standard orders going out the next business day (Monday through Friday, excluding holidays), pending credit card authorization and verification. Orders placed on Saturday or Sunday are shipped the next business day. Sorry, we do not offer shipping to P.O. addresses. Shipments to Alaska and Hawaii are shipped UPS 2-Day. For orders over $500, we require your signature on delivery, so please plan accordingly.
Most of our styles are available for immediate shipment, but our special selection and frequent high demand means some items may be temporarily unavailable. In these situations, we will contact you to determine if you’d prefer to special order the item, or cancel your order.
Returns and exchanges
We want you to be delighted with your Kate and Mimi purchase. To help ensure your satisfaction, we accept merchandise for return within 10 days of the date of purchase (for in-store purchases) or delivery (for online purchases). Return merchandise must be in original, new condition. Please be aware that sale items, exchanged items, custom orders, special orders and altered or sized items are final sales and may not be returned or exchanged.
Returns on items purchased at our showroom must be made in person there.
Return of online purchases
We are pleased to offer free returns for online orders within the US. Online orders must be shipped to:
Attn: Kate & Mimi Support, 162 Canal Street, New York, NY 10013
When we receive your return, our Support Department will review it. Once your merchandise has been accepted for return, we will process your refund or exchange as quickly as possible – usually within a few business days.
To be eligible for return, your purchase:
Should not show signs of wear or damage
May not be engraved, altered, or resized
Must be accompanied by a Return Authorization (RA) number
Shipping fee is not refundable. Return shipping charges will only be refunded due to discrepancies and errors of Kate & Mimi Inc. We only refund up to the price of “standard ground” shipping. We reserve the right to refuse any merchandise that is returned after 10 days or that doesn’t meet the above requirements. For kateandmimi.com orders, refunds will be made to the same payment method used for the original purchase.
Returns typically take no more than five days to process. Your refund should appear on your credit card statement within one to two billing periods, depending on the date of return.
Important note: Our shipping procedures and instructions, explained below, must be followed carefully to ensure the safe shipment and appropriate processing of your return. We are happy to clarify any of these steps – just email us at firstname.lastname@example.org.
Pre-authorizing your return
Packaging your return
It is important to package your return carefully. Returned merchandise must be received with the sales receipt and all original packaging and enclosures.
Shipping your return
We will send you a shipping label via email for the items being returned. Simply call UPS for pickup, or drop off your package at a UPS location.
In accordance with state law, we are required to charge sales tax to purchasers in New York, Pennsylvania, and Connecticut.
We welcome the following credit cards: American Express, Mastercard, Visa, Discover
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address,
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
KATE AND MIMI collects and uses Users personal information for the following purposes:
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.To send periodic emails. The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Questions about the Terms of Service should be sent to us at email@example.com.