- U.S. Ground shipping & returns: Free
- FedEx Overnight: $40
Same-Day Manhattan Courier
Within Manhattan, we’re pleased to offer same-day messenger service Monday through Friday (excluding major holidays) for orders placed by 3pm, for a $35 charge. Your order is boxed as it would be for shipping, with complimentary gift wrap available. Orders placed after 3pm will be delivered on the next business day. If you're in a rush, please give us a call so we can confirm your delivery time.
We process your order as quickly as possible, with standard orders going out the next business day (Monday through Friday, excluding holidays), pending credit card authorization and verification. Orders placed on Saturday or Sunday are shipped the next business day. Sorry, we do not offer shipping to P.O. addresses. Shipments to Alaska and Hawaii are shipped UPS 2-Day. For orders over $500, we require your signature on delivery, so please plan accordingly.
A few important notes about overnight delivery:
- Orders requesting overnight delivery must be submitted by 3pm ET, Monday through Friday
- Overnight delivery orders placed Thursday after 3pm ET through Friday 3pm ET will arrive on Monday.
Most of our styles are available for immediate shipment, but our special selection and frequent high demand means some items may be temporarily unavailable. In these situations, we will contact you to determine if you’d prefer to special order the item, or cancel your order.
We do not currently ship internationally, please contact us at email@example.com
RETURNS AND EXCHANGESReturn Policy
We want you to be delighted with your Kate and Mimi purchase. To help ensure your satisfaction, we accept merchandise for return within 10 days of the date of purchase (for in-store purchases) or delivery (for online purchases). Return merchandise must be in original, new condition. Please be aware that sale items, exchanged items, custom orders, special orders and altered or sized items are final sales and may not be returned or exchanged.
Returns on items purchased at our showroom must be made in person there.
Return of online purchases
We are pleased to offer free returns for online orders within the US. Online orders must be shipped to162 Canal Street, Attn: Kate & Mimi Support. When we receive your return, our Support Department will review it. Once your merchandise has been accepted for return, we will process your refund or exchange as quickly as possible – usually within a few business days.
To be eligible for return, your purchase:
- Should not show signs of wear or damage
- May not be engraved, altered, or resized
- Must be accompanied by a Return Authorization (RA) number
Shipping fee is not refundable. Return shipping charges will only be refunded due to discrepancies and errors of Kate & Mimi Inc. We only refund up to the price of “standard ground” shipping. We reserve the right to refuse any merchandise that is returned after 10 days or that doesn’t meet the above requirements. For kateandmimi.com orders, refunds will be made to the same payment method used for the original purchase.
Returns typically take no more than five days to process. Your refund should appear on your credit card statement within one to two billing periods, depending on the date of return.
Important note: Our shipping procedures and instructions, explained below, must be followed carefully to ensure the safe shipment and appropriate processing of your return. We are happy to clarify any of these steps – just email us at firstname.lastname@example.org.
Pre-authorizing your return
Packaging your return
It is important to package your return carefully. Returned merchandise must be received with the sales receipt and all original packaging and enclosures.
Shipping your return
We will send you a shipping label via email for the items being returned. Simply call UPS for pickup, or drop off your package at a UPS location.